Frequently asked questions

We price by the number of bedrooms and bathrooms in your home. Choose them on our booking page and your price appears instantly, with no waiting for a quote. Weekly, biweekly and monthly visits are discounted.

Choose “Book online”, select your service and home size, pick a date and time, and enter your details. It takes about 60 seconds, and you’ll get a confirmation email straight away. Online booking is open 24 hours a day.

Even if you only want some bedrooms done, the kitchen, living areas, hallways and bathrooms still take real time. Booking by your home’s true size means the team arrives with enough time to do the whole job properly. If you only need part of your home done, call or text us and we’ll work out the right booking.

No. There are no contracts. You book what you need, see the price upfront, and change or stop recurring visits whenever you like.

We accept all major credit and debit cards. Payment is processed securely online after your cleaning is complete. Nothing is charged when you book: a hold is placed on your card 24 hours before your cleaning, and the payment goes through securely, by Stripe, once the job is done.

If your home hasn’t been professionally cleaned in the last month, choose First-Time Clean as your service when you book. It gives the team the time they need to reset the home properly. After that, the Standard Clean keeps it that way.

Not at all. Many customers give us a key or door code. Your home is treated with the same care whether you’re there or not. Just let us know the details when you book.

Yes. We bring all cleaning products and equipment, including mops, vacuums and microfiber cloths. If you’d like us to use a particular product, let us know before your visit.

For one to three bedroom homes we usually send one cleaner. For four bedrooms or more we typically send a team of two, although recurring visits may only need one. In a hurry? Tell us and we’ll see what we can do.

Yes. You’ll find the extras we offer on the booking page, and there’s space there for any special instructions.

Renovation leaves fine dust and debris that a standard clean doesn’t cover. A post-construction clean removes it first, quoted after an in-person visit; then we can move you to regular maintenance cleaning. Call or text us to arrange it.

Yes. Give us at least 24 hours’ notice to reschedule or cancel without a fee. Cancellations with less notice carry a $70 fee. Email, call or text us and we’ll take care of it.

Tell us within 24 hours and we’ll send a team back to make it right at no charge, within a 7-day window.

Let us know right away and we’ll be there to take care of it. That’s our promise.

Yes. Every cleaner is interviewed in person and passes a criminal record check before joining us. We only send people we’d trust in our own homes, and we’re insured.

We’re based in Clermont and clean across Davenport, Kissimmee, Winter Garden, Windermere and Orlando. Not sure if we cover your street? Call or text us.

Our team answers calls, texts and email seven days a week, 8:00am to 8:00pm. You can book online 24 hours a day.